Welfare & wellbeing FAQs
No question is too big or too small. As a student, you’re encouraged to let us know if you need support.
Here are a few questions that you might have now. If you can’t find an answer, feel free to get in touch with a member of our Welfare team. Current student? Find out more information on the college intranet.
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Is the college accessible for people with mobility issues?
Due to our multi-level historic site, not all areas of college are currently accessible for students with reduced mobility. We have ramps to allow access to ground-floor rooms on the main site and an accessible WC up a short stair lift. Our porters are always on hand to make sure that you have the support you need. At present, the dining hall can only be accessed via a steep staircase, but the new library, scheduled for completion in summer 2027, will ensure full accessibility to the hall as well as the library itself.
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Can you accommodate my dietary requirements and allergies?
Our catering team cater for vegetarians and vegans, and all of our lamb and chicken is halal. If you have any allergies or food intolerances, the we will work with you and the catering team to develop your own personal allergy plan. Allergy notices are completed by our chefs and are displayed at every meal, enabling you to see exactly what allergens could be in the food we have prepared. Find out more on our allergies and special diets page.
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Can I get medical help in college if I'm ill?
We have a close relationship with the Northgate Health Centre on Market Street and we encourage all of our students to register at the centre. The team of GPs, nurses and paramedics are highly experienced in working with students and currently support six colleges. You can walk in, telephone or use the e-Consult service in order to request an appointment. Always make sure that you say you are a Hertford student, because the team aim to keep several appointments each week for our students. The telephone number is 01865 311500.
For urgent medical care, please inform the Lodge and telephone 111 for immediate advice.
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Should I tell my tutor if I'm experiencing personal problems?
Your tutor is primarily available for academic teaching, but they will look out for your wellbeing too. If you experience problems at home or college, it’s always a good idea to talk them through with someone. At Hertford, you can speak to a member of the Welfare team. The person you speak to might suggest that you tell your tutor so that they know your work may be affected and that you’re seeking support.
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What can I do if I'm spending the vacation in Oxford alone?
Our welfare newsletters will keep you up to date with events and activities in the city over vacation periods, and Oxford Daily Info is a good source of information. Your JCR and MCR teams will also send out information and the Lodge remains open throughout all vacations. The Lodge team have a folder for advice and information on sources of help during the vacations.