Frequently Asked Questions
Got a question about accommodation? Have a look at the answers below and, if you’re still stuck, get in touch with the Accommodation Officer.
How do I find out where I'm living?
For undergraduates, all rooms are randomly allocated. When you arrive at the porters’ lodge on Catte Street, we’ll issue you with a key and direct you to your room. A student helper from the freshers’ committee should be on hand and will help you find where you need to go.
How big will my bedroom be?
The size of bedrooms varies enormously due to the age of the college’s buildings. Regrettably, we are unable to specify exact dimensions.
Can I live with my husband, wife, or partner in college accommodation?
We provide an extremely limited number of flats for couples. These are all located in North Oxford. If you wish to cohabit, we strongly recommend that you contact the Accommodation Officer at your earliest opportunity, to discuss whether or not we can accommodate your needs.
Can I bring my children, or other dependents?
No, we regret that we are currently unable to provide accommodation for families. We recommend that you contact Oxford University directly, as they provide some suitable accommodation for families.
Can I bring my own furniture if I have a registered disability or medical condition?
Yes. You can bring your own bed, mattress, desk, chair, or other item of furniture if you require it because of a registered disability or medical condition. Please contact the Domestic Manager prior to your arrival, so that any furniture needing to be moved or removed can be addressed before you get here.
Will my bedroom have an internet connection?
Yes. All student bedrooms have either an ethernet (wired connection), or have a wireless Internet signal available. Many bedrooms have both options. For specific enquiries, please consult the IT Office directly.
Can I smoke in my room?
No. Smoking is not permitted anywhere within the college’s buildings. Designated smoking areas are provided outside of the college site on Catte Street, and in Holywell Quad.
I've been accepted to study at Hertford from October. When can I arrive to move into my accommodation?
For undergraduate freshers, we would usually expect you to arrive during the day on Tuesday of 0th Week (the week before the start of term). It is not recommended that you arrive any earlier, as the freshers’ committee will not yet be available to welcome you to the college.
I'm arriving by car, and using SatNav. What is the postcode for my accommodation?
The postcode for the main college site is OX1 3BW (Catte Street, Oxford). Please be advised that Oxford city centre has a number of innaccessible roads for personal vehicles (such as the High Street and Broad Street), and a one-way sytem is in effect for traffic in several areas.
I'm arriving by train. How do I get to the college?
You can easily get to college on foot or in a taxi. The station is approximately 10 minutes’ walk from college. If you have lots of luggage, you can find a taxi rank directly outside the train station – ask for Hertford College on Catte Street.
I'm arriving by coach. How do I get to the college?
If you are arriving from London, the nearest coach stop for Hertford College is the Queens’ Lane stop, on High Street: the Oxford Tube, X90 and Airline services all stop here. From the bus stop, continue on the High Street for two hundred metres, until you reach the University Church on your right. Cross the street at the crossing, and follow the path beside the church onto Radcliffe Square (you will see the Radcliffe Camera directly ahead). Continue in this direction for two hundred metres, and the college lodge is located on your right, opposite the Bodleian Library.
If you are arriving in Oxford from somewhere else, your coach will terminate at the bus station at Gloucester Green. Exit onto George Street, and at the crossroads where it intersects with Cornmarket Street (the pedestrianised shopping street), continue ahead onto Broad Street. Catte Street is the second street on the right, after approximately three hundred metres. Once on Catte Street, the college lodge will be on the left after one hundred and fifty metres.
How do unload and get my possessions to my room?
On the scheduled dates of arrival and departure, limited parking is permissible on the streets surrounding the college, on a first-come, first-served basis. This parking provision is for loading and unloading only. As you can imagine, with hundreds of arrivals, we strongly recommend that you pack light; having delivered your possessions to your room, we also ask that any vehicles be moved to one of the local car parks or park-and-ride facilities, in order to allow other students to deliver their possessions in turn. Parking is extremely limited in the city centre, and traffic wardens are highly likely to impose fixed penalty notices on any vehicles that are not obviously in the process of loading and unloading.
What to bring
Can I bring my car to college?
No. Unfortunately, given our small historic site in the city centre, we don’t have any parking facilities for students.
Can I bring my bicycle to college?
Yes. We ask that upon arrival, you please register your bicycle with the lodge. Unregistered bicycles are periodically removed, and recycled. If you intend to cycle in Oxford, we would strongly recommended that you use a bicycle helmet, lights, and a high-visibility vest, as traffic can be very heavy in the city centre. We would also recommend that you do not bring expensive racing bicycles, and that you provide adequate security equipment, such as a D-lock: bicycle theft is very common within the city, and the college accepts no responsibility for the loss or damage of any bicycles parked on our property.
Can I bring my television, radio, computer, games console, refrigerator, microwave, rice cooker, or other electrical item to college?
Televisions and other portable electrical items are permitted in accommodation, subject to certain conditions. We ask that any electrical equipment brought from home be checked by a qualified electrician, and marked with a Portable Appliance Test (PAT) label, usually on the power plug for easy identification. Any unmarked items, or any items thought to present a danger, may be confiscated by the Housekeeping staff, and returned to you at the end of the college term.
Anyone planning to have a television in their accommodation must arrange for their own individual television licence: the college does not provide this. All common rooms provide a television for their respective members.
The use of the following items are not allowed in student bedrooms under any circumstances: chest freezers or domestic-sized fridge-freezer units, rice cookers, pressure cookers, deep fat fryers, toasters and toasted sandwich-makers, portable or camp stoves, or boiling rings.
All electrical equipment is permitted at the sole discretion of the Domestic Manager, and any enquiries should be addressed to her.
Can I bring pets to college?
No. Pets are not permitted in college accommodation.
Can I use candles or incense sticks in my room?
No. The use of candles and other flammable materials are strictly prohibited in college accommodation.
Can I bring a musical instrument with me to college?
It's a set of bagpipes...
Don’t worry – we have music practice rooms, so that you can practice without disturbing your fellow residents.
How much does the accommodation at Hertford cost?
How do I pay for my accommodation?
Payment is accepted in person at the Bursary (located in staircase OB1 on the main college site), or online.
Where do I get my keys from?
The porters’ lodge, at the main site on Catte Street.
What does a fob do?
Your fob allows you to access the outer entrances of the main site, the library, the main site laundry, the JCR and MCR.
Do I need to hand my keys in when I am not in residence?
Yes. At the end of term all keys must be returned to the lodge and handed in. Access cards must be returned at the end of the academic year, for recycling and reissue.
I've just got home at the end of term, and have found my keys in my pocket. What should I do?
Notify the lodge immediately, and they will explain the process for returning your keys by post.
What should I do if I lock myself out of my room?
Please notify the porters’ lodge (open 24 hours a day), and they will provide a spare key temporarily to let you back in. You can also contact a residential caretaker out of hours in an emergency to provide access.
I appear to have lost my key. What should I do?
Notify the porters’ lodge immediately. Fobs can be immediately cancelled and replaced, ensuring site security: it is therefore vital to notify the lodge. Please note that there is a £25 charge levied for the replacement of keys or fobs.
I'm a Hertford student, but I don't live in college accommodation. Can I have an access fob?
Yes, if you have a valid reason for accessing the main site. Please contact the porters’ lodge.
Can I get a spare room key or card for my boyfriend or girlfriend?
No. Keys and cards are only provided to college members, and duplicates are not available.
I have a problem with my room. Who should I report it to?
In the first instance, the best person to report a problem to is your scout, or the housekeeper for your residential property. In an out-of-hours emergency (such as the loss of electricity), you should notify the college lodge or your nearest residential caretaker for assistance. Advice on maintenance reporting can be found here and contact information for housekeeping staff can be found here.